IT532 - SYSTEMS ANALYSIS - CLASS 2
There are different classes of actors who have a stake in the
success of an information system.
These are the system stakeholders.
Since one person can play several roles, it is possible for
one person to be a member of several of the stakeholder classes.
The external stakeholders are the actors in the environment of the
organization, and therefore in the environment of the system,
that interact with the system.
- Customers (Clients)
System customers are actors that stimulate our system to provide
a service to the customer.
Customers are also external system users.
- Vendors (Servers)
System vendors are actors that are stimulated by our system
to provide a service to our system.
The internal stakeholders are actors inside the organization boundary.
- System Sponsors
The system sponsors pay for the system to be built and maintained.
They provide that justification for the system and determine
policies for its use.
System sponsors may also be system users.
Systems sponsors generally come from the ranks of executives or managers.
- System Users
The system users are the people who actually use the system
on a regular basis to support the operation and management
of the organization.
System users are also internal system customers.
Systems users come from all levels of the organization.
- System Analysts
Systems analysts are people who determine the requirements that
must be met by the system to meets the needs of the customers,
sponsors, and users.
- Systems Designers
Systems designers are technical specialists who select appropriate
technologies and may the essential requirements into practical
- System Builders
Systems builders are technical specialists who build, test, and
deliver the system.
Prepared by David L. March -- Last Revised on September 3, 2001
COPYRIGHT © 2001 BY DAVID L. MARCH